Achievements

🏆 2023-2025

Focus	Achievement
Continuous Improvement	Systematic identification of improvement areas across infrastructure processes, leveraging insights from past and ongoing initiatives
Project Predictability	Implementation of a more accurate ETA estimation model for IT projects, improving transparency for stakeholders
Resource Efficiency	Optimization of technical and operational resource allocation, reducing execution times and increasing predictability
AI & Automation	Led AI and automation adoption initiatives that increased operational efficiency and significantly reduced manual processes across multiple teams
Cloud Transformation	Managed the migration of 30–50 applications to cloud environments, improving scalability and achieving a 10–15% reduction in operational costs
Network Modernization	Delivered an SD‑WAN rollout across 300+ branches in 🇪🇸 Spain, 🇵🇹 Portugal, 🇨🇭 Switzerland, 🇬🇧 UK, 🇳🇱 Netherlands, 🇫🇷 France, 🇦🇺 Australia, 🇦🇪 UAE, 🇵🇪 Peru, generating over €500k in annual cost savings

---

🏆 2020-2022

Focus	Achievement
Global Rollout Coordination	Coordinated distributed teams across four time zones to deliver a complex product rollout on schedule, ensuring alignment, continuity, and seamless cross‑regional execution
Security Certification	Achieved ISO 27001 compliance ahead of schedule with zero major audit findings, strengthening the organization’s security posture and operational governance
Supplier Risk Mitigation	Prevented a projected three‑month delay by restructuring the procurement strategy, renegotiating supplier commitments, and stabilizing the delivery pipeline
Zero Trust Implementation	Implemented Zero Trust identity and access controls, significantly strengthening authentication flows and reducing internal threat exposure by an estimated 25%
Vulnerability Management	Led a structured remediation program that resolved approximately 90% of critical vulnerabilities within 60 days, improving overall security posture and audit readiness
SD‑WAN Rollout	Delivered SD‑WAN deployment across 50+ branches in 🇪🇸 Spain and 🇵🇹 Portugal, reducing latency by around 30% and generating recurring savings of approximately €200K per year

---

🏆 2017-2019

Focus	Achievement
Stakeholder Engagement	Strengthened communication and alignment with key stakeholders, increasing project approval rates by approximately 20% and improving satisfaction scores by around 25%
Team Enablement	Designed and delivered targeted training programs to enhance project management capabilities, boosting team confidence and operational maturity
Quality Assurance	Established structured QA processes that reduced defects by roughly 25% and significantly improved overall project delivery quality
Risk Management	Designed and implemented a structured risk management framework to proactively identify, assess, and mitigate project risks, improving delivery stability and predictability
Service Improvement	Improved service performance by increasing customer satisfaction by approximately 20% and reducing incident resolution time by around 15% through targeted process enhancements
Team Leadership	Led and coordinated a cross‑functional team of 15+ professionals, ensuring successful delivery of complex initiatives and fostering a collaborative, high‑performance environment

---

🏆 2014-2016

Focus	Achievement
Methodology Adoption	Improved delivery speed and flexibility by approximately 15% through the adoption and integration of both Waterfall and Agile methodologies across multiple teams
Log Management	Consolidated over 150 log sources into Splunk, enhancing observability and improving incident response times by roughly 30%
Change Management	Increased user adoption of new IT systems by approximately 20% through structured communication, training, and stakeholder engagement initiatives
KPI Implementation	Introduced performance metrics that improved transparency, accountability, and decision‑making across project and operational teams
Crisis Leadership	Mitigated a major project risk through proactive contingency planning and rapid cross‑team coordination, ensuring delivery continuity
ITSM Deployment	Delivered a full ServiceNow implementation (Incident, Problem, Change, CMDB) for a 5,000‑user enterprise, standardizing processes and strengthening operational governance

---

🏆 2011-2013

Focus	Achievement
Digital Transformation	Successfully led the department through a major modernization initiative, upgrading legacy systems and improving overall operational performance
Vendor Management	Negotiated strategic vendor contracts that delivered approximately 20% cost savings on IT services while maintaining service quality and continuity
Root Cause Analysis	Led RCA activities for critical incidents, improving service reliability and reducing recurrence of major issues through structured problem‑solving and cross‑team coordination
High‑Risk Change Approval	Reviewed and approved high‑risk production changes, ensuring platform stability and full compliance with IBM global standards and governance frameworks

---

🏆 1999-2010

Focus	Achievement
Technical Leadership	Provided technical direction to delivery teams on complex Microsoft infrastructure projects, enabling consistent execution and high‑quality delivery
Service Framework	Implemented a new service management model that streamlined processes and improved delivery efficiency across the organization
Backup & Resilience	Implemented a resilient backup strategy that significantly improved disaster recovery readiness and reduced data‑loss risk
Automation	Developed automated user‑management scripts that reduced manual workload and minimized operational errors across daily IT processes
Network Security	Strengthened network services through enhanced security controls, improving compliance and reducing vulnerabilities across core infrastructure